Our Return Policy
Return and Exchange Guidelines
(Applicable only to products purchased at www.BirkenstockOnSale.com)
Within 30 days of the original date of purchase, We will repair any item that is defective. This does not include damage caused by used error or normal wear and tear.
All Other Returns:
Within 7 business days of the original purchase, BirkenstockOnSale.com will accept returns of clean and unworn shoes in their complete and original packaging. Refunds on pristine returns will be issued in the same form as the original payment.
Miscellaneous Returns FAQ:
I’ve returned my shoes, what happens next?
Once your return has been delivered to our warehouse, the returns team there inspects your shoes. When this process is completed, your returns paperwork is sent over to our corporate office where your refund or exchange is processed. After this is done, an e-mail notification is sent to the e-mail address you provided when completing your return form.? This entire process typically takes between 7 and 10 business days (not including transit time, weekends, holidays, or delays caused by weather).
I need to return my shoes. Do I need to pay to ship them back to you?
Yes, you are responsible for the cost of shipping your return back to our warehouse. We cover the cost of shipping your exchange item to you.